FAQ's
- How do I find my star?
- What is the Star Register?
- How do I track my order?
- I can’t find my star in the Star Register!
- Do you ship worldwide?
- How long does delivery take?
- Which constellation should I choose?
- I’ve lost my star documents!
- What is the Right Ascension and Declination?
- How long will my star be named for?
Do you offer gift vouchers?
If you would like to purchase a star package but have someone else name this themselves, we would recommend purchasing one of our Name A Star Gift Tins! You’ll be able to purchase a decorated Gift Tin containing information about stars and our service, as well as a code that can be redeemed on our website to name a Standard Star package for free. We’ll send the Gift Tin to you (or the recipient) in the post and once the star has been named we’ll send the recipient their star deed certificate. Our Name A Star Gift Tins are only able to be sent to UK addresses. If you or the recipient live in another region, please contact our customer service team and we will be happy to help organise a digital gift voucher for you.
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