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FAQ'S

To find your star in the Star Register and via our ‘ Find My Star ’ app for iOS and Android, you’ll only need the 7-9 digit unique star reference number from the top of your certificate or your order confirmation email. When you first open our Star Register website or mobile apps, you’ll be able to see the most recently named stars. Enter your unique star reference number into the search bar at the top of the screen to bring up the star that you have named. When your star’s record has appeared, you can select this to see the name, coordinates and constellation of your star. You’ll also be able to see your star through our Star Viewer, where your star will be highlighted with an arrow, as well as through partner services such as Google Sky, NASA SkyView and ESO Archive. Read more
If you've placed your order very recently and your star isn't showing in our Star Register, our system is most likely working to find you the perfect star to name! This is normally completed quickly so if you try again in a little while, your star will be showing in our register as expected. If your star documents have already been shipped or received and you're having trouble finding your star using our app, please check the following: That you are searching for your star using our 'Find My Star' app, as you can only search using your star reference number on our app. You can find download links for this below. That you are only entering the star reference number when searching for your star. This will be the 7-10 digit number at the top of your certificate - you don't need to enter your star name or the constellation. That your star has been named through Star Name Registry - you will have received a certificate featuring our name and iconic gold seal if so. If you are still not able to locate your star , please don't hesitate to get in touch with our friendly support team with your star reference number or a photo of your certificate. We'll be able to take a look into this and provide a direct link to your star! Read more
All of the stars that are named with us are recorded in our online database, known as the Star Register. This is a publicly accessible website where you can search for the star you have named and see real colour photographs of it in the night sky! The stars most recently named with us can be found on our Star Register’s homepage, but you can look up your star by entering the 7-10 digit star reference number from the top of your star deed certificate. No computer? No problem! You can also access our Star Register from your smartphone using our free ‘Find My Star’ smartphone app so you can show off your star on the go! Read more
Once your order has been shipped, you will receive a notification email from us to let you know of this. You’ll be able to access the tracking information for your order from that email by clicking the yellow ‘Track Order’ button. If you can’t find your shipping notification email then that’s not a problem! You can also track your order via our website by entering your order number and email address, which will allow you to see your order’s status, address and star details, and access the courier’s tracking information. Read more
We offer a variety of delivery methods to ensure our customers receive their star packages as soon as possible. Orders are typically processed within 12 working hours and we dispatch orders six days a week so your order is on its way to you without delay! Free shipping with Royal Mail 1st Class is available for all orders being delivered to a UK address, with delivery expected to take 1-3 business days. Express shipping with Royal Mail Special Delivery is also available. If your order is being sent to an address outside of the UK, this is expected to arrive within 1-12 business days, with the exact time scale varying depending on the destination country. You can find our full list of delivery times, options and prices on our Delivery page here. If you have already placed an order, you can track its processing and shipping progress on our track your order page. Read more
Yes, of course! We offer stars that are visible from locations all over the world so you’ll be able to name a star in the night sky from where you live. Our customer service team can be contacted for advice on which constellation is right for you. We ship our orders worldwide and delivery outside of the UK is expected to take 1-12 business days, with the exact time scale varying depending on the destination country. You can find our full list of delivery times, options and prices on our Delivery page here. Read more

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