Question 1

How visible will my star be?

Accepted Answer

We only ever name stars that are clearly visible online with a magnitude that ensures it can be located with a telescope.

Question 2

How can I find my star?

Accepted Answer

There are several ways to locate your star, firstly we would suggest heading over to our Star Register and entering your unique reference found on your deed, hit enter and you'll locate the details on our page. Using the Google Sky link you'll be referred to a Google Sky page, this will automatically direct your browser to locate your star and set it in the middle of your screen for viewing. Using Google Sky you can browse the galaxy and the constellations within. The second method of locating your star is using Google Sky and the night Sky. Using the Constellation that your star belongs too you can find reference points, for example if your star is located within the Big Dipper, you'll need to find the closest Constellations line to your star.

Question 3

What can I name my star?

Accepted Answer

You can name your star anything you like with exceptions of profanities of offensive remarks. We also suggest not using any offensive language on the personal message as this may cause your order to be deleted and a refund provided.

Question 4

How do I name a star?

Accepted Answer

To name a star just visit the homepage and choose your package. We have 6 Different packages that you can fully personalise. All packages have free delivery.

Question 5

How long does delivery take?

Accepted Answer

Expected delivery time for our Gift Sets is 1-3 working days; delivery time for our Basic Packages is 1-4 working days. Email delivery takes as little as 2 minutes to reach your inbox, although in certain cases can take up to 12 hours. Orders delivered outside the USA will vary in delivery time; UK, Europe and Australia are delivered within 1-5 working days; for the rest of the world delivery is expected within 7-14 working days.

Question 6

What is the star deed?

Accepted Answer

A star Deed is the 250gsm (Thickness) professionally printed award that we send you upon purchase. This will contain the name of your star, the memorable date, personal message, signatures of deed provisioner and of course the Star-Name-Registry official embossed seal of approval.

Question 7

Who are Star Name Registry?

Accepted Answer

We are an independent star registry offering you the chance to name your very own star which is then entered onto the star registry. We have already named over 100.000 stars and take pride in our excellent customer service.

Question 8

What is the memorable date?

Accepted Answer

The memorable date is any date that is of relevant to the recipient. For example, if you're purchasing the star as a gift for a wedding, it may be the date of the wedding or of the engagement. If you're purchasing the gift in memory of a lost loved one, it may be the date of death or date of birth in remembrance. The date is entirely up to you!

Question 9

What is a constellation?

Accepted Answer

A constellation is a group of stars forming a pattern that have a symbolic meaning. You may be familiar with the 12 zodiac star sign constellations. There's another 76 constellations which all have different meanings.

Question 10

Does the name last forever?

Accepted Answer

Our registry will last forever! All of our deeds are backed up in a secure location so we can always provide duplicate copies of the deed! Further more, our Registry has a unique database that cannot be renamed or edited without your own approval.

FAQ

Customer Service

Opening times

Shipping

Guarantee

Payment Info