FAQ's
Back to Help Center
FAQ's
- How do I find my star?
- What is the Star Register?
- How do I track my order?
- I can’t find my star in the Star Register!
- Do you ship worldwide?
- How long does delivery take?
- Which constellation should I choose?
- I’ve lost my star documents!
- What is the Right Ascension and Declination?
- How long will my star be named for?
I haven’t received my order yet.
We’re sorry to hear that your order hasn’t arrived with you yet! On some occasions couriers may experience an unexpected delay in the delivery of your package, resulting in this being delivered a day or so later than predicted. If your order hasn’t arrived within the expected delivery times found on our Delivery page, please feel free to get in touch with our customer service team who will be happy to provide assistance with this. You can also check on your order status and the tracking information for your order on the Track Your Order page.
Was this article helpful?
Author: RyanT | Last Edited: 14 July 2022
×
Currency: GBP
Europe
- £ GBP - British Pound
- € EUR - Euro
- CHF CHF - Swiss Franc
- kr NOK - Norwegian Krone
- kr SEK - Swedish Krona
- kr DKK - Danish Krone
- kn HRK - Croatian Kuna
- Kč CZK - Czech Koruna
- zł PLN - Polish Zloty
- Ft HUF - Hungarian Forint
- lei RON - Romanian Leu
- BGN BGN - Bulgarian Lev
- ₽ RUB - Russian Ruble
- ₴ UAH - Ukrainian Hryvnia
North America
Asia
- ¥ CNY - Chinese Yuan
- $ HKD - Hong Kong Dollar
- $ SGD - Singapore Dollar
- ₱ PHP - Philippine Piso
- ฿ THB - Thai Baht
- ₹ INR - Indian Rupee
Middle East